Pavilion AI · Support
Support
A real person reads every message. We are a small team in London, so you will not be passed around a queue.
How to reach us
| What it is about | Where to send it | We aim to reply |
|---|---|---|
| Help with Pavilion, billing, sales or a demonstration | hello@pavilionai.io | Within one working day |
| Your data, a copy of it, or deleting it | privacy@pavilionai.io | Within 30 days, usually far sooner |
| A security problem you have found | security@pavilionai.io | Within two working days |
Working days are Monday to Friday, excluding England and Wales bank holidays.
What to include
You do not have to write a technical report. These four things get you a real answer on the first reply rather than the third:
- Your business name, so we can find your account.
- What you expected to happen, and what happened instead.
- Roughly when it happened.
- A screenshot if there is something on screen.
Integrations
Setting up, using or removing a connected service:
- Zoom — video meetings created for each appointment
- Google Calendar and Microsoft Outlook — your own diary, kept in step with Pavilion
If a connection has stopped working, Pavilion says so on the calendar page and in the app rather than failing quietly. Reconnecting from Settings, then Integrations, resolves most cases.
Status and interruptions
If Pavilion itself is having a problem, we email affected customers rather than waiting to be asked. If you think something is wrong and you have not heard from us, assume we do not know yet and tell us.
Who we are
Pavilion AI Co Ltd, registered in England and Wales, company number 15638345, at 114–116 Plumstead High Street, London SE18 1SJ.
Our Terms, Privacy Notice and provider register set out the rest.